At MoleculeClasses.com, we value every learner, parent, educator, and partner who engages with our platform. Whether you’re seeking help with course access, have questions about our content, want to collaborate, or simply wish to provide feedback, our team is ready to assist you.
We’ve created this page to guide you through the various ways you can reach us and what you can expect when you do.
General Inquiries
Have questions about our platform, subjects, or how our online learning system works? Send us an email at:
Email: contact@moleculeclasses.com
We typically respond to all general queries within 24 to 48 hours (excluding weekends and public holidays).
Academic Support & Course Help
If you are currently enrolled in one of our courses and require support with:
- Accessing lessons or study materials
- Understanding subject matter
- Technical issues related to videos or quizzes
- Missed or incomplete lessons
Please include your full name, registered email, and the course name in your email so we can resolve your issue as quickly as possible.
You can also check our FAQ section (coming soon) for solutions to common technical and academic questions.
Billing, Payments & Refunds
Have an issue related to a recent payment or subscription? Contact our support team at:
Billing Queries: contact@moleculeclasses.com
Please include:
- Your transaction ID or order number
- The date of payment
- The email address associated with the transaction
We process most refund-related inquiries within 3–5 business days. For full details, refer to our Refund Policy page.
Business, Sponsorships & Collaborations
Interested in partnering with MoleculeClasses.com for business opportunities, affiliate collaborations, school programs, or educational sponsorships?
We are open to:
- Educational institution tie-ups
- Guest lectures and webinars
- EdTech integrations
- Promotional partnerships
Please send your proposal or inquiry to:
Business & Partnerships: contact@moleculeclasses.com
Privacy & Legal Requests
For privacy-related matters, data access requests, or questions about our terms of use, please write to us with the subject line: Privacy Inquiry.
We are committed to protecting your data under our Privacy Policy and relevant laws.
Office Location
MoleculeClasses.com operates primarily online. However, for legal and administrative correspondence, you may request our registered address via email.
Working Hours
Our email support team is available during the following hours:
- Monday to Friday: 10:00 AM – 6:00 PM IST
- Saturday & Sunday: Support available, but response times may vary
We appreciate your patience and aim to provide thorough and helpful responses to every query.
Feedback Helps Us Improve
We believe in continuous improvement and growth. If you have suggestions, feedback, or ideas on how we can improve your learning experience, don’t hesitate to share them. Every comment is read and appreciated!
Thank You for Choosing MoleculeClasses.com
Your learning matters to us. We’re more than a digital education platform—we’re your partner in mastering molecular science and related disciplines. Whether you’re a first-time visitor or a long-term learner, we’re glad you’re here.
Still have questions? Just send us a message at
contact@moleculeclasses.com
Let’s learn, grow, and achieve—together.